Developing your people
A business is only as good as its people. Your staff are your best (or worst!) ambassadors and every time your customers come into contact with them, a judgement is made about your business. Do your people have the skills they need to do their jobs effectively and to show your business in the best possible light?
Scatha Associates can help you to assess:
Job skills - what skills are actually required to do the job effectively?
Personal skills - what skills do your people have, and how well do they match the requirements of the job?
We offer a comprehensive range of high-impact short courses designed to develop practical skills in your key staff. Each course is fully customised and individually designed to meet your specific requirements.
Your people are probably your biggest business investment, so you owe it to your business, as well as to them personally, to get the best out of them.
Course topics include:
Exceptional customer service
Building and leading teams
Making the most of the phone
Writing effective letters
Getting the best out of the PC
Handling customer complaints
Giving professional presentations
Managing meetings
Recruitment interviewing
Report writing
Improving staff performance